Author: Jay Purohit

  1. Customer Corner

5 Types Of Customer Service Software That Enhance Support Quality

Artificial intelligence (AI) has come a long way. The smart AI tools of today are getting better at handling a plethora of – what was once considered to be – ‘human-centric’ jobs such as handling customer service, data crunching, etc.  However, this intuitive technology cannot replace human intelligence that’s required for higher-level tasks (think: leadership, […]
Written by

Newsletter

Tags

announcement automotive marketing brand monitoring competitive analysis competitors content crisis communication custom alerts entertainment industry feature featured find influencers influencer marketing infographics marketing marketing campaigns market research media analysis media monitoring Mediatoolkit Mediatoolkit Spike news online media monitoring online reviews pharma marketing PR pr crisis PR measurement PR metrics pr tools public relations sentiment analysis seo social listening social listening practices social media social media analysis social media crisis social media monitoring Spike Alerts tips Twitter UGC user generated content victoria's secret