Try to check the following:
- does the query match a mention,
- do you have any filter that could affect the search,
- does date match date range.
Queries & Feed
- Can I test the search before saving new query?
- Can I track profile on Instagram or Twitter to receive every new mention regardless of the query?
- Can someone help me with setting up the queries?
- Does Mediatoolkit have archive?
- Does Mediatoolkit monitor private Facebook statuses?
- Does Mediatoolkit track social media?
- How can I add queries to Mediatoolkit?